Contact Us



800-435-7997 (North, Central, and South America)

International customers: +1-978-674-6788 (EMEA and Asia Pacific)

Or you may contact us directly.


Phone: 800-338-5316


Support Inquiry

To log a request or check on the status of an existing case, please log into the MRV Case Portal

If you require access to the MRV Case Portal, please Register for a User Accocunt

If your request is of a Critical nature, Support Customers may call 1-800-435-7997 or +1-978-674-6788. Please have your contract number, device and serial number ready.

For all other request, please fill out the following form. The requests submitted on this page are monitored M-F 9am to 5pm EST time.






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