Contact Us

MRV SUPPORT

 

Phone:
800-435-7997 (North, Central, and South America)

International customers: +1-978-674-6788 (EMEA and Asia Pacific)

Or you may contact us directly.

MRV SALES

Phone: 800-338-5316

 

Customer Support Summary

MRV Global Service & Support

Maintenance Services Offered for MRV Global Customers

Delivering value-added support for over 25 years has taught us that the success of any network operation depends upon a collaborative effort between both vendors and customers. Responding to this need, we have developed a feature rich family of comprehensive programs designed to provide responsive, consistent and accountable support.

How can we help you?

Is it important that you have access to technical support professionals, 24 hours a day, 7 days a week, 365 days a year, or optionally an 8x5 service, to help in the resolution of problems that relate to your MRV Communications equipment and software? Do you need protection from unplanned hardware maintenance costs and the guarantee that emergency replacements will be same-day shipped to you as needed?

If the answer to any of these questions is yes, the solution is as simple as selecting one of our high-content support programs. These programs are available as either annual or cost-saving, multi-year agreements.  

Get the benefits of support from MRV Global Services

Whichever level of assistance you select, you'll gain the opportunity to build a support partnership with the MRV support experts.

Simply put, your support job gets easier and you have less downtime, more productive users and a better return on your company's valuable investment.

Summary

The success of your business depends upon the availability, performance and reliability of your service and network infrastructure.

How will you be able to respond when your company's success depends upon how quickly you identify and resolve a complex network problem? How confident are you that you can accomplish the daily tasks of planning, installation and configuration as well as the emergency and general maintenance of your evolving network and/or services?

With MRV Service and Support and Professional Services solutions, you can be sure that you will have the support you need – when you need it the most.

To obtain more information, please contact our Contract Sales department at:

Phone: 800-997-5392 (USA & Canada)
International: 978-674-6800

Email: contracts@mrv.com

Program Summary

  • Present clear value proposition with graduated programs that allows you to select the most appropriate services meeting your business needs.
  • Offering options to our customers and partners, allowing flexibility and choices across the full line of service entitlements.

Features

  • Technical support, 7 days per week, 24 hours per day, 365 days per year.  8x5 support options also available for customers not requiring continual support.
  • Full access to the latest product software and documentation.
  • Bundled options for either Return for Repair Services or Advanced Hardware Replacements.
  • Unlimited access to the MRV Customer Service Center, which includes access to documentation, software downloads, case management, EOL notices and bulletins.

 

 

Download the customer support datasheet,

Customer Support Datasheet

Customer_Mrv_Maintenance_Launch_Bulletin_May_18_2016.pdf